Refund policy

RETURN & EXCHANGE POLICY

If you are not satisfied with your 10K DREAMS order, you can return your products within 5 days from when you placed the order to receive a refund. We’ll process your return as soon as we receive it for the purchase amount minus the original shipping charges.

Simply contact us with your name, email address, order number, why you would like to return and your reason for returning it for our records.

You will need to pay for shipping for your return. We will send you an invoice for you to pay for your label. We will then send you the returns label and process your refund once we have received your item.

Please note the following exceptions to our return and refund policy:

It may take up to 10 business days for the credit to appear on your account.

Discounted items are final sale and cannot be returned or exchanged
Returned items must have tags still on and be returned in original product packaging including accessories such as microfiber cloth, product box, and bag.
Returned items must have no visible signs of wear or use.

INTERNATIONAL RETURNS + EXCHANGES

Unfortunately, we cannot offer returns or exchanges on international orders. Please contact our support team

Exchanges
Emails for US exchanges